About
Our Commitment to Data Privacy
Ely Foodbank needs to collect and use information about the various people we come into contact with in order to carry out our work. We are committed to collecting and dealing with this information appropriately, whether on paper, electronically, or recorded on other material - and there are safeguards to ensure this under the UK General Data Protection Regulation.
Our Data Protection Policy
You can read our overall Data Protection Policy here: Ely Foodbank Data Protection Policy
Should you have a Query, Concern or Complaint
If you have a question, or a worry, or need to complain to us about anything related to data protection, please use our Contact Us page to send us an email. Should you prefer to write to us, the same Contact Us page has our business address that can be used for correspondence. Complaints are handled as per our complaints policy – we aim to acknowledge within 3 working days and in normal cases resolve within 15 working days.
If you are still not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office whose helpline number is: 0303 123 113. See also https://ico.org.uk/make-a-complaint.
Cookies and Aggregate Information Collected from Our Website
We use cookies on our website to store information about how you use our website. A cookie is a
piece of data stored on the user’s computer tied to information about the user. This enables us to
make navigation easier and direct you to information that best corresponds to your interests and
country.
For full information on this and the data privacy aspects of using our website, please refer to our Privacy & Cookies Page.